How It Works

Rapid Response is built on a simple principle: you own your data and your communication infrastructure.

Your Twilio, Your Data

Rapid Response connects to your own Twilio account. You maintain full control over your phone numbers, messaging data, and communication logs.

Unlike other platforms that lock you into their infrastructure, we believe your organization should own its communication channels.

Why It Matters

Full ownership - Your phone numbers and data stay in your account
Transparent pricing - Pay Twilio directly at their published rates
Data portability - Switch platforms anytime without losing your numbers
Access to Twilio support - Get help directly from Twilio when you need it

No Hidden Fees. No Markup.

We don't add any charges on top of your Twilio costs. What you pay Twilio is what you pay—period.

SMS Messages

~$0.0079

per message segment
Twilio's standard rate

Phone Numbers

$1.15/month

per local number
Twilio's standard rate

Voice Minutes

$0.013

per minute inbound
Twilio's standard rate

Getting Started with Twilio

Setting up Twilio for your hotline is straightforward. Here's what you need to know:

1. Create a Twilio Account

Sign up at twilio.com/try-twilio using your organization's email. You'll get free trial credits to test the platform before upgrading to a paid account.

2. Set Up A2P 10DLC Registration

For US-based messaging, you'll need to register your organization and create a messaging campaign. This is required by carriers to reduce spam and improve deliverability.

Timeline: Plan for 1-2 weeks for approval
Cost: ~$4/month per campaign after one-time registration fees
Requirements: Business information (EIN), use case description, and sample messages

Why A2P matters: Registered campaigns get better deliverability rates and higher message throughput, ensuring your community members receive your messages reliably.

3. Purchase Phone Numbers

Once your campaign is approved, buy phone numbers in your community's area code. Local numbers increase trust and engagement.

Buy one number per hotline for voice calls and SMS
Consider purchasing 3-5 additional numbers for high-volume texting
Associate all numbers with your approved A2P campaign

4. Reach Out to Get Set Up

Once you have your Twilio account configured, we'll help you connect it to Rapid Response and get your hotline up and running.

Our team will guide you through connecting your Twilio credentials, configuring your phone numbers, and setting up your first hotline. We'll make sure everything is working smoothly before you go live.

Schedule a Demo

Need Help Getting Started?

We can help you set up your Twilio account and configure your first hotline.

Schedule a Demo