Phone, texting, and contact management.

Helpline communication made easy.

The platform for teams to manage helpline calls and text messages together.
Schedule a Demo
Splash Image

Be there for your community.

People need to contact your organization for help—but managing calls from community members is hard. Rapid Response makes running a helpline with a team easy. Let staff and volunteers handle calls and texts together using their own phone devices and computer.

Manage your organization's outreach as a team.


Create and manage helplines to connect with your community. Add team members to receive and send calls from their own phones and laptops. Take detailed notes and collect data about your calls.

1:1 Texting

Have conversations and send important information to people through SMS text messaging from the platform. Build trust and relationship with community members who access information primarily from their phone.


Send mass text notifications about upcoming events, important reminders, and updates. Engage the people you serve, your supporters, and other audiences directly.


Organize and build better relationships with your clients, supporters, and community members. Manage important information and track your organization’s call and text engagement with them.

For Nonprofits

  • Manage your organization's multiple outreach phone lines and helplines from one account.
  • Send SMS text updates and reminders to your helpline callers and other audiences that opt-in for texting.
  • Track your call and text communication with each contact in your CRM.

For Organizers

  • Create distributed phone lines for staff and volunteers to manage from their own phones.
  • Send SMS text alerts and information to community members who opt-in for updates.
  • Track your call and text communication with each contact in your CRM.
Outline graphic depicting hand nurturing a heart

Making helpline communication easier since 2018.


People served by organizations
using Rapid Response.


Calls handled by
Rapid Response services.


Text messages sent by
Rapid Response users.

Try Rapid Response

Learn how Rapid Response can help you organization manage its helpline communication.
“Rapid Response let's me manage a team of staff and volunteers who operate our 24/7 helpline. I can keep track of calls and my team's activity on the platform.”
Sandra S.
Community Organizer